HAIR CELL GROWTH PRODUCTS
SHIPPING & RETURNS
Shipping Policy
​SHIPPING
UPS STANDARD GROUND: 1-2 business days processing plus 3-5 business days in transit
UPS EXPEDITED: Same day (business day) processing plus 1-3 business days in transit
Orders received after 2PM (PST) will be processed on the following business day.
Weekends and holidays are not considered business days. Orders received on these days will be processed on the following business day.
RETURN & EXCHANGE
All purchases made here online or through phone must be returned to CELLULAR IMAGE PRODUCTS head quarters : PO BOX 641783 La, Ca 90064, following the below Return & Exchange policy.
Other in-store purchases may only be returned or exchanged at the original location of purchase. Please check with your specific store of purchase
RETURN & EXCHANGE
Exchanges can be complicated and time consuming. So, instead we will help you process a return for a refund.
RETURNS
If you purchased a product and change your mind at the time you receive it, you may return it for a refund within 30 days. Purchases may only be returned or exchanged at the original location of purchase.
*Franchise location policy may vary, please contact them for more information
Refunds are only given for products* that are still in unopened and unused condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.
*The below products are ineligible for returns/exchanges.
â—¦ SCALP ELIXER
â—¦ EDGES
â—¦ Discontinued and/or sale items
â—¦ Haircare
â—¦ All tools & Accessories
• Refunds will only be issued if products are returned within 30 days of purchase date.
• Refunds are issued in the original form of payment once the returned products are received by The Hair Shop Inc.
• Original shipping costs are non-refundable and return shipping is not provided by CELLULAR IMAGE INC.
• Free shipping specials are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost.
• Refunds may take 5-7 business days to process once CELLULAR IMAGE INC. Has received the returned product.
• Please keep the tracking number of returned product(s) for delivery verification.
How do I initiate a return?
To start a return, please contact Customer Service. This is required in order to process a refund. Attach a copy of your original invoice along with the returning products.